Sammsoft Complaints and Reviews

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Main address: 23316 NE Redmond-Fall City Road, #667 98053 Redmond WA
1-866-761-SOFT (7638), ,
  • 22 complaints
  • $1.2K claimed losses
  • $53 average
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  • Aug 02
  • Software
  • Unknown Key Code Number
  • 14

I keep getting an orange colored square that is the color of the MFT one, but I don't know what that means. I have tried to use the 'HELP' button to find out what it means, but nothing happens when I try to open it. Need an online manual for program. Just want to know more about the color on my screen and if I am in trouble having it. Otherwise, I am pleased with my program and use it monthly.... Read more

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  • Jun 25
  • Software
  • Surprise, Arizona
  • Charge
  • 75

i was checking my credit card account and found a charge i wasn't expecting of app.48 dollars. called company, Sammsoft and left phone number and message. didn't get reply immediately so i sent email to credit card company to dispute transaction. called again today and said i would contact BBB and FCC if i didn't get a response from them. why are they still doing business?? they have numerous... Read more

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  • May 24
  • Entertainment
  • Cedar Rapids, Iowa
  • Antispyware Registry Cleaners
  • 44

I am unable to reach customer service. The two products clean & find clean & find, but never remain clean even with repeated cycles. How can one continue when the errors are never corrected? Both SuperAntispyware and ARO 2014 find lots of malware that they pretend to correct, but do not, as an immediately following scan produces more threats - some of them the same that were previously... Read more

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  • Jan 03
  • Internet
  • Princeton, Texas
  • Computer Tech Support
  • 53

i did not ask for their service,but they billed my bank over 300.00 no doubt it is a company run out of India so when the money goes over seas wave good by to it.but i am retired and don't have much better things to do than spread the word about ripp offs. so they may have my money,but i think i can cost them much more in bad consumer complaints and generally spreading the word to all media... Read more

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  • Jul 12, 2013
  • Software
  • Sacramento, California
  • Order Cancellation
  • 2
  • 2
  • 32

I tried to order the 29.95 package but they added 2 items I did not order I tried to call and cancel the complete order as I did not agree to the 73 dollar and some odd cents the showed nobody answered at 11 am on friday afternoon I called my Visa card and ask them to not okay the charges. Unable to reach Sammsoft at 1-866-761-7638 I sent a message to them trying to cancel but no answer yet. I... Read more

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  • Jun 12, 2013
  • Software
  • Columbus, Ohio
  • Software
  • 46

I received an e-mail stating amounts and products I did not order and do not want. I tried calling the phone number listed in order to cancel the products listed and was directed by the automated system to http address. At that location I was informed the only option was to download the product. I DON'T WANT THESE PRODUCTS. I DON'T WANT TO DOWNLOAD THEM. AND I DON'T WANT THESE CHARGES TAKEN... Read more

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  • May 29, 2013
  • Software
  • Mount Prospect, Illinois
  • Anti-Spyware
  • 69

I was interested in purchasing anti-spyware software. I looked at the options available. I filled out the fields with my personal info including my card, I DID NOT Push the "order" button and closed the window. They charged my card. There is no one answering their customer service and they do not respond to email. Close your credit and report them to VISA, MC or American expres as soon as... Read more

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  • May 23, 2013
  • Accessories and programs
  • Rochester, Minnesota
  • Technical Support To Fix Your Computer
  • 1
  • 1
  • 47

In January 2013, while looking over my credit card transactions I noticed an amount of $64.62 and $1.00 on my December 2012 bill, company name Redwood City CA. I called the # provided and got a company After explaining that I did not order, nor even know what this company offered the customer service rep went on to tell me it was a computer support company. Telling me I... Read more

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  • May 20, 2013
  • Software
  • Fort Worth, Texas
  • Avg Antivirus
  • 38

i purchesed avg anti-virus 3 days ago from this company. the program has caused me to have to have a manufactures restore done on my computer. i called avg for support and they could not fix the problem so i requested a refund due to the fact that it removed a file from my computer and now i can not do any online banking or anything.they said they can not authorize a refund because i purchased... Read more

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  • May 05, 2013
  • Software
  • Renewal Fee
  • 1
  • 1
  • 69

Today I received an e-mail from Sammsoft telling me that my subscription to Sammsoft's "Extended Download Service" had been automatically renewed. To the best of my knowledge I have never subscribed to a Sammsoft product. The same thing happened some months ago and I only discovered it when I noticed the charge on my VISA statement. When I complained they reimbursed me and promised to stop... Read more

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