Sammsoft Reviews | sammsoft.com @ PissedConsumer

Anonymous

Guest-777312

Norman, Oklahoma

TAKES YOUR MONEY!! 30$ purchase racks up $150 in fraudulent charges

Jan 25, 2016

This Company takes your money. They fraudulently charge you multiple times on your card. They charged me 3 times for a total of $83.86, each purchase was an odd amount, when the item I purchased was only $29.95 +$9.95 ($39.90). I have called, left messages and they have yet to return a phone call or fix the issue but yet they charged my card ($19.95) randomly again this month!! The voicemail is now full and you cannot leave a message. Oh and their voicemail has said since my first call December 12th 2015 that "Due to the Holidays they are closed" Ironic because the holidays are over it is JANUARY 25th 2016!!! DO NOT BUY THEIR PRODUCTS THEY ARE SCAM SCAM SCAM I AM TURNING INTO THE BBB. They also ended up adding support @ $19.99/month to my purchase, which I never used or asked for, then I called and canceled that and asked for a refund, they ensured me it would be refunded and canceled, gave me a refrence #, only to not do anything. Then the next month they charged me again (making 3 charges @ $19.99), so I recalled them asked to cancel it AGAIN and for refund.

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Loss:

$145

Cons:

Steals your money

Reason of review:

Poor customer service

Preferred solution: Let the company propose a solution

Eyleen Mja

Gravenhurst, Ontario

Sammsoft unsolicited and scooped from my bank account

Jan 08, 2016

Information, unsolicited, had been taken from my computer as I was browsing for a supplier of protective software to prevent my computer from being hacked again. I had no communication with them and only checked out their website for type of protection offered and price of such Had not communicated with the company other than checked out their website and my accounts were wormed of information. Absolutely, have no knowledge of how they got my identity. Website info showed up on my computer a few days later. I realized that they had stolen information from my computer.

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Loss:

Cons:

Company assumed my accetance of their product
Money being taken with out me knowing it

Reason of review:

not wanted or requested

Preferred solution: Full refund

Bennett Bns

Racine, Wisconsin

SammSoft take money

Jul 02, 2015

2.0

I went in to my checking account and noticed that $21.01 was missing. When I check about this they told me that I had ordered their program. No I didn't they called me on the phone and said that they would return the money. I have check my account again and only $7.21 was returned. They also had my account # on my debit card, where they got it I don't know. They are shysters for sure, I want my money back!!!! What can we do about this? does any have an answer? I live on $616.00 a month and can't afford this.

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Loss:

$21

Cons:

Money being taken with out me knowing it

Reason of review:

Problems with payment

Preferred solution: Full refund

1 comment

Guest-1039743

Sep 27, 2015

I too have just noticed $9.95 taken by SAMMSOFT from PayPal account without my consent. I've never even heard of them before. I shall be taking it up with PayPal immediately because as far as I'm concerned they are culpable or an accessory to the act.

Helpful

Anonymous

Guest-690443

Langley, British Columbia

Sammsoft Charge Review from Langley, British Columbia

Aug 27, 2015

Money was debit to my credit card with out my approval

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Reason of review:

Problems with payment

2 comments

Guest-1116499

Feb 23, 2016

I found a similar charge to my credit card. Unsolicited, do not have the software and don't want it.

I visited their website and found no way to contact them.

I will continue to pursue this. Please post any tips to attack these people.

Helpful

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Anonymous

Guest-597282

Saint Cloud, Minnesota

Constant pop ups about product

Feb 19, 2015

1.0

purchased aro product once, since the expired date of the so called great service the company continues to harass me with future offers that are a total waste of money,once the purchase and downloud is completed aro has access to your personal computer and continues to offer their so called valuable product which is a total rip off, product they offer is considered a chance and opportunity to invade your privacy with future purchase so that they can continue to harass you with once again a product that needs to be investigated by the cyber officials of the us govt.will submit a complaint to the proper oversight officials

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Loss:

$100

Pros:

Offer

Cons:

Results

Reason of review:

harassment

Preferred solution: Let the company propose a solution

Anonymous

Guest-563293

Charged for item that I did not order.

Nov 29, 2014

I had a computer problem and called found out that the service was out of warranty. Was offered a plan to 2 years to put another warranty for service, got bill and found out I was charged for an item that I did not order or request nor was I told that it would be charged to me as a matter of fact it was not mentioned. I have called and left a name and number and no one has contacted me, called again today and all they gave me was business hours, they should have been there at that time.

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Reason of review:

Problems with payment

Preferred solution: Full refund

Anonymous

Guest-502482

Surprise, Arizona

SAMMSOFT.COM charged to my acc't for ARO i didn't have or use

Jun 25, 2014

i was checking my credit card account and found a charge i wasn't expecting of app.48 dollars. called company, Sammsoft and left phone number and message. didn't get reply immediately so i sent email to credit card company to dispute transaction. called again today and said i would contact BBB and FCC if i didn't get a response from them. why are they still doing business?? they have numerous similar complaints online. that is why I'm writing this complaint to you.

charged $47.63 to my credit card account for something I haven't used and don't have.

Sammsoft.Com866-966-**** 866-966-**** Ca

Posted: 6/16/2014

Reference Number: 244939****620686****407

Category: Computer Software Stores

thank you for any assistance you may provide to solve this problem and prevent such problems in the future!!!1

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Loss:

$48

Anonymous

Guest-517488

Columbia, South Carolina

Unable to determine the Key Colors on Sammsoft

Aug 02, 2014

I keep getting an orange colored square that is the color of the MFT one, but I don't know what that means. I have tried to use the 'HELP' button to find out what it means, but nothing happens when I try to open it. Need an online manual for program. Just want to know more about the color on my screen and if I am in trouble having it. Otherwise, I am pleased with my program and use it monthly. I'm not in the 'pissed group' and Sammsoft owes me nothng. I'm curious and want an answer. Kopfman1@***.com Judie Kopfman

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Anonymous

Guest-490076

Cedar Rapids, Iowa

ARO & Superantispyware Fake cleanups.

May 24, 2014

I am unable to reach customer service. The two products clean & find clean & find, but never remain clean even with repeated cycles. How can one continue when the errors are never corrected? Both SuperAntispyware and ARO 2014 find lots of malware that they pretend to correct, but do not, as an immediately following scan produces more threats - some of them the same that were previously "removed". In attempting to reach company support the robot (auto system) will not accept a ticket, and like most robots only wants to play the game of "I do not want you to log in, but please try again".

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Andrew Farris

Princeton, Texas

SAMSOFT hacked mt account for over 300.00

Jan 03, 2014

i did not ask for their service,but they billed my bank over 300.00 no doubt it is a company run out of India so when the money goes over seas wave good by to it.but i am retired and don't have much better things to do than spread the word about ripp offs. so they may have my money,but i think i can cost them much more in bad consumer complaints and generally spreading the word to all media outlets i can.this so called super antispyware only makes things worse what a joke they are with the polite conversations with the accent from across the world. to bad cause India does not need any bad reputation.

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Loss:

$307

Anonymous

Guest-362079

Sacramento, California

ANGRY CUSTOMER

Jul 12, 2013

I tried to order the 29.95 package but they added 2 items I did not order I tried to call and cancel the complete order as I did not agree to the 73 dollar and some odd cents the showed nobody answered at 11 am on friday afternoon I called my Visa card and ask them to not okay the charges. Unable to reach Sammsoft at 1-86*-761-**** I sent a message to them trying to cancel but no answer yet. I did receive 2 emails for what they said I ordered but they claim to have 30 day money back gurantee But I am not going to download the software that they showed me in the emails I only downloaded the free one and I am going to get rid of that one as I think my computer is running more slow after they claim they fix the 50 free problems.

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3 comments

Guest-919704

Dec 22, 2014

I ordered the monthly protection for my parents computer. They got rid of the computer LAST November.

I have been trying to cancel and they will not respond! I have called and emailed and have not once been called back or emailed back. Next step go to my bank and cancel payments. What a pain.

Awful company to deal with! I will never use them again and make sure anyone that talks about using them I will tell them to definitely stay away!!!

Helpful

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Tareq Veq

Mount Prospect, Illinois

Samsoft - Illegal Visa Practices

May 29, 2013

I was interested in purchasing anti-spyware software. I looked at the options available. I filled out the fields with my personal info including my card, I DID NOT Push the "order" button and closed the window. They charged my card. There is no one answering their customer service and they do not respond to email. Close your credit and report them to VISA, MC or American expres as soon as possible, after a few complaints, they'll lose their merchant account and will NOT be able to do this to anyone else. You'll get your refund back from you card holder bank. Call as soon as possible.

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Loss:

$29

Anonymous

Guest-352506

Columbus, Ohio

Did not order products

Jun 12, 2013

I received an e-mail stating amounts and products I did not order and do not want. I tried calling the phone number listed in order to cancel the products listed and was directed by the automated system to http address. At that location I was informed the only option was to download the product. I DON'T WANT THESE PRODUCTS. I DON'T WANT TO DOWNLOAD THEM. AND I DON'T WANT THESE CHARGES TAKEN FROM MY ACCOUNT. Should not have to "run the gaunlet" so to speak to refuse something I didn't even order. I will consider this matter resolved and would like some sort of verification from your company...email, phone call (419-878-****), etc. If I find these charges subtracted from my account I will refer this matter to my legal representative.

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Clarance Bbh

Rochester, Minnesota

Monthly bill for computer service I did not order!

May 23, 2013

In January 2013, while looking over my credit card transactions I noticed an amount of $64.62 and $1.00 on my December 2012 bill, company name Samsoft.com Redwood City CA. I called the # provided and got a company Support.com. After explaining that I did not order, nor even know what this company offered the customer service rep went on to tell me it was a computer support company. Telling me I had ordered it on December 27,2012. Impossible, I had a stroke on December 22,2012 and was not released until mid January. No one else lives with me, so did not use my computer. They assured me they would refund the amount billed. Jan 2013, once again had been billed $19.99. It is now May 22,2013 and this is still not resolved. I call at least once a week, I am always told the exact same thing, these reps are obviously trained as to what to say. Today after calling and asking for a supervisor, which I was never able to speak to, the rep would transfer me. Their idea of a transfer is to hang up the phone. Finally talking to someone who said they were in a position to "help" me, I have been once again assured that I would be refunded my money and my subscription would be canceled. I have documented each time I have called, 36 times, I'm not holding my breath, what can I do to resolve this. I use my computer very little and just thought to look up Samsoft.com and Support.com, I am horrified as to how many people they have stolen money from. Something needs to be done about this company.

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Loss:

$166

1 comment

Guest-655420

May 23, 2013

how did they get authorization to take money from your account and how did they get your payment details?

Helpful

Anonymous

Guest-338740

Ocala, Florida

"BAIT & SWITCH" SCAM ????!!!!

Apr 18, 2013

Downloaded (from CNet.com)a "free" copy of ARO2013. It partially scanned my PC and then requested $29.95 to complete the recommended fixes. I declined, was then offered free full version if I purchased something from a "TrialPay" offer. I purchased some "JellyBelly" products using my Paypal account.Instructions for downloading the "free" full version were then made available. I followed the download links, but kept receiving "failed to download". When I finally saved one download, it failed to execute because it was an "unknown file type" which my PC cannot open !!! I'm disappointed that CNet.com endorses this program !!!!

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Loss:

$25

Dannah Dkg

Buffalo, New York

Ordered what I thought costed $29.99,but ended up being $97.66

Apr 15, 2013

Ordered their product that was to be $29.99 so I thought, but I ended up being billed $97.66. All I want is to cancel this product and a refund of $97.66 credit to my credit card account as fast as the took it out. I called the 800 number and all you get is go to their customer service at the email address and that does not even work. It blocked. Well, any way my credit card company knows about this and they are looking in to it. I am really pissed and discussed with this company. Please do not fall for their line like I did.

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Loss:

$98

Contact Information

Website:

www.sammsoft.com

Mailing Address:

23316 NE Redmond-Fall City Road, #667

Redmond, WA 98053

Phone:

(866) 761-7638

Contact Sammsoft Customer Service

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Sammsoft

Sammsoft Overview

Top Sammsoft Reviews

"SammSoft take money"

TAKES YOUR MONEY!! 30$ purchase racks up $150 in fraudulent charges

Sammsoft unsolicited and scooped from my bank account

SammSoft take money

Sammsoft Charge Review from Langley, British Columbia

Constant pop ups about product

Charged for item that I did not order.

SAMMSOFT.COM charged to my acc't for ARO i didn't have or use

Unable to determine the Key Colors on Sammsoft

ARO & Superantispyware Fake cleanups.

SAMSOFT hacked mt account for over 300.00

ANGRY CUSTOMER

Samsoft - Illegal Visa Practices

Did not order products

Monthly bill for computer service I did not order!

"BAIT & SWITCH" SCAM ????!!!!

Ordered what I thought costed $29.99,but ended up being $97.66

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